Privacy Policy

1. Introduction

True Lux Academy ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you visit trueluxacadmy.es or purchase our educational programmes.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal data:

• Identity data – name, email address
• Contact data – email address, phone number (if provided)
• Transaction data – details of products purchased and payment confirmation (card details are handled entirely by our payment processor and are never stored on our servers)
• Usage data – IP address, browser type, pages visited, time spent on site
• Communications data – messages sent through our contact form or live chat

3. How We Use Your Information

We use your data to:

• Process and fulfil your purchase and grant access to the programme
• Send transaction confirmation and access credentials
• Respond to customer support enquiries
• Send programme updates and relevant educational content (you may unsubscribe at any time)
• Improve the website experience and monitor technical performance
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

• Contract performance – processing necessary to deliver the service you purchased
• Legitimate interests – improving our services and preventing fraud
• Consent – for optional marketing communications
• Legal obligation – compliance with applicable laws

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors interact with our site.

Types of cookies we use:

• Essential cookies – required for the website to function correctly
• Analytics cookies – help us understand traffic and usage patterns (anonymised)
• Functional cookies – remember your preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Sharing & Third Parties

We share data only with trusted service providers who process it on our behalf:

• Payment processing – handled by our PCI-compliant payment provider; we never receive or store card details
• Email delivery – for transactional and support emails
• Analytics – anonymised site usage data
• Cloud hosting – our website and data are hosted on secure, industry-standard infrastructure

All third-party providers are contractually bound to protect your data and process it only as instructed.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Purchase records are retained for 7 years for accounting and legal compliance. You may request deletion of your data at any time (subject to legal retention requirements).

8. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@trueluxacadmy.es.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data in transit is protected using 256-bit SSL/TLS encryption.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

True Lux Academy
Email: support@trueluxacadmy.es
Website: trueluxacadmy.es